Welcome to PokeRobot! These Terms of Service ("Terms") govern your use of our website, services, and the purchase of products from our online store. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully.

 

To use our website and make purchases, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our site, you confirm that you meet these requirements.

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You may create an account to access certain features of the site. You are responsible for maintaining the confidentiality of your account information and for all activity under your account. PokeRobot is not liable for any loss or damage arising from your failure to protect your login credentials.

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Return & Exchange Policy

Due to the nature of sealed product in the TCG industry, We will only accept unopened Products within 14 days of delivery. Open Products will not be eligible for a refund. If something arrives damaged or not as described, please send us an email with your order number and we will do our best to resolve this for you | PokeRobot11@gmail.com

 

Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. Once an order has shipped, it cannot be canceled.

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We strive to ensure all product information, images, and pricing on our website are accurate. However, errors may occur. We reserve the right to correct any errors, cancel orders, or limit quantities at our sole discretion, including after an order has been placed.

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Orders are typically processed and shipped within 2–5 business days. Delivery times vary based on your location. We are not responsible for delays due to shipping carriers or external factors.

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We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the site constitutes acceptance of the updated Terms.

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​We care about your privacy and want you to know how we handle your information when you use our website or shop with us.\

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We collect: Your name, email, address, and payment info when you place an order.

We use your info to: Process and ship your orders. Contact you about your order. Improve our website. Send you offers (only if you’ve agreed).

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We never sell your personal information.

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Questions?